Warranty

Mayascapes Pools has provided our valued customers with a simplified overview of manufacture and workmanship warranties, as well as a guidelines for how concerns or problems are handled.

Pool Equipment

PUMP

3-year manufacture warranty (parts and labour). Common issues not covered by this warranty would be improper usage, electrical failure, power surge, improper winterization or clogged impeller.

FILTER

3-year manufacture warranty (parts and labour). Common issues not covered by this warranty would be clogged unit due to dirty filters, pressure gauge.

HEATER

3-year manufacture warranty (parts and labour). Common issues not covered by warranty would be improper chemical maintenance, no proof of chemical testing, gas flow, spiders or rodent damage to the unit.*  Heaters should be serviced every season. Gas heaters warranty can be serviced by manufacturer approved service contractor.

SALT CALL

3-year manufacturer warranty (parts and labour). Common issues not covered by this warranty would be improper chemical balancing, improper winterization, and damage from mishandling, not cleaning cell annually.

PRO LOGIC CONTROL BOX

3-year manufacturer warranty (parts and labour). Common issues not covered by this warranty would be electrical surges, rodent damage, broken wires.

REMOTE

2-year manufacture warranty (parts and labour) common issues not covered by this warranty would be physical damage or mishandling.

AUTO CLEANER

3-year manufacturer warranty (parts and labour). Common issues not coverd by this warranty would be physical damage or mishandling.

LIGHT BULBS

Incandescent (non-LED) bulbs only: 1 season manufacturer warranty (parts and labour) / LED colour logics: 3-year manufacturer (parts only). Common issues not covered by this warranty would be improper winterization, physical damage to light or electrical power surges. Light replacements do not include labour for covered deck boxes i.e flagstone, brick.

LIGHT TRANSFORMER

3-year manufacturer warranty (parts & labour).

UNDERGROUND PLUMBING

Mayascapes Pools offers a lifetime warranty of the underground plumbing lines as long as Mayascapes winterizes the pool. Common issues not covered by this warranty would be rodent damage, external damage to pipes i.e. – digging and puncturing a pipe or clogged lines.

PLUMBING ON PAD

3-year Mayascapes warranty (only if Mayascapes winterizes the pool). Common issues not covered by this warranty would be damaged pressure gauges, worn out seals or gaskets.

* There is a one year manufacturer warranty on replacement equipment. (Parts only. Labour extra.)
* Please refer to manufacturer manual for complete warranty terms and condition.
* The manufacturers have procedures that must be followed to make a warranty claim.
* Mayascapes does not manufacturer these products.

Pool

POOL STRUCTURE

Mayascapes offers a lifetime warranty on the structure of your pool as long as we winterize it. Common issues not covered by this warranty would be external damage i.e. – damage caused by acts of god such as wind storms or unstable/shifting ground, chemical damage,  or not maintaining proper water level in the pool.

STONE COPING AND PATIO

2-year Mayascapes  warranty on coping remaining in place (parts & labour). Common issues not covered by this warranty would be staining, frost damage, impact damage or acts of God.

CONCRETE DECKS

Mayascapes Pool offers a lifetime warranty  on concrete deck areas within 3 feet of the pool walls to be free of settlement, to remain tight against the coping and to be free of any abnormalities as long as the original purchaser owns the home. Any concrete beyond 3 feet are warrantied for 2 seasons with some restrictions. Common issues not covered by this warranty are frost cracks, shrinkage cracks, defective concrete or chemical damage. **Sealer is warrantied for one season. * Repairs to concrete and stone cannot be guaranteed to match due to inherent problem.

IN POOL STEPS

25-year manufacturer limited warranty. 1-year manufacturer warranty on acrylic surface to not split, crack, blister or tear. (Parts only).  Common issues not covered by this warranty would be staining, discoloration, damage from impact, or not maintaining proper water level in the pool.

POOL LINER

5-year manufacturer and installation warranty. Common issues not covered by this warranty would be tears in the liner, wrinkled or floating liners caused by ground water, ground water damage, chemical damage/staining, not maintaining your sump well or acts of God, e.g. – branches falling in.

LADDER & ANCHORS

1-year warranty on any issues.

Water Features

SHEER DECENT WATERFALL/SHEER FIXTURE

1-year manufacturer warranty (parts only). Underground plumbing line is warrantied as long as Mayascapes pools winterized your pool. Frost heaving not warrantied on fixture. Manufacturer warranties fixture for one year only.

ROCK WATERFALL

Rocks are a natural product and therefore has no warranty.

SPAS

1-year manufacturer warranty (parts only) on acrylic shell to not split, crack or blister. 5 year limited warranty on manufacturer defect. Common issues not covered by this warranty is chemical damage, damage caused by impact or frost heaving. **Mayascapes Pool will warranty the underground plumbing lines connecting spa to pool equipment, but not plumbing and jets installed by the manufacturer.

SPA LIGHTS

1-year manufacturer warranty (parts only).

NOTE: All underground plumbing lines are warrantied only if Mayascapes Pools winterizes them each year.

Pool Covers

CLIP IN COVER

5-year manufacturer warranty.  Common issues not covered by this warranty would be rips in the cover, stains, rodent damage, or acts of God e.g. – heavy snow or ice. The warranty is basically on cover seams/stitches.

SAFETY COVER

10-year manufacturer warranty. *Limited. See manufacturer’s warranty card.

SPA COVERS

2-year manufacturer warranty (parts only) Common issues not covered by this warranty would be a ripped cover, stains or water in the cover/foam.

AUTO COVERS

10-year manufacturer warranty.  See manufacturer’s warranty.

*Contact us for a copy of the manufacturer’s warranty

Client Maintenance Responsibility

  1. Water Chemicals: Test pool water weekly with test kit. This is the #1 responsibility to avoid costly repairs. Damage due to improper chemical balancing will void any warranty.
  2. Know how to safely add chemicals to pool. If unsure, follow directions on container or call our office or designated project manager.
  3. Store pool related items safely. i.e. – chemicals, covers etc.
  4. Regularly clean pool, skimmer & pump baskets, filters, salt cell & heater (annual).
  5. Maintain sump level in “Safe Zone”.
  6. Have Mayascapes Pools winterize system for continued warranty coverage.
  7. Maintain proper pool water level.
  8. Know where your manuals are for troubleshooting.
  9. Be aware of items used in the pool that could cause damage i.e toys or chairs that may fall in pool.
  10. Be “weather aware”. In the event of a storm, secure items away from pool to avoid objects falling in potentially causing damage.

**WARRANTY IS DEEMED TO BEGIN THE MONTH YOUR POOL IS PUT INTO OPERATION**

Equipment

If you think you are having issues with your pump, filter, chlorination system, lights or, if you have liner wrinkles or experiencing water loss, contact us at our 24/7 office line at 416.806.2714 to have a rep to come by your house to assess the issue.

Landscaping

All landscape and hardscape workmanship is covered for 24 months from completion of project. If you have concerns about any aspects of your landscaping or need answers about warranty, contact us.

Structural

Contact our office with any concerns about the structure of your pool.

**Landscape issues and warranty is normally scheduled for later in the season (August) unless it is a safety concern.

Covers

If you have any concerns or issues with your winter cover or solar blanket, contact our service department. They will review the issues directly with the manufacturer.  *If your solar blanket is deteriorating contact us.

Any other issues you have that is not mentioned above please feel free to call us anytime.

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